What's changed in response to Covid-19? 

While taudrey is fully up and running with regards to production and maintaining all inventory via taudrey.com, at this time, the taudrey showroom is closed to customers due to Covid-19 restrictions. We are however offering contactless pickups outside our door on the second floor of 147 Alhambra Circle in Coral Gables. This option can be selected during checkout and you will be notified via email when your order has been completed. As we aim to manage crowding in our hallway, please make sure to call our showroom  (786-600-7009) to confirm a pickup time on the day you plan to swing by. Pickups are available from 10 a.m. to 6 p.m., Monday through Friday. 

When is the last day to place my holiday order?

December 11, 2020. We promise that any orders placed before 11:59 p.m. EST on December 11, 2020 will be completed in time to be received (via pickup or shipping) before December 25, 2020.

How long will it take for me to receive my items?

Our holiday-season turnaround time is 7 to 10 business days, weekends not included. This is a bit longer than our typical promise of 5 to 7 business days, this due to a large influx of seasonal orders.

When is the last day to pick up?

December 23, 2020. The taudrey showroom will be open for contactless (outside door) pickups from 10 a.m. to 6 p.m. 

Will I receive my items in time for Christmas Day?

It is our promise that all orders placed before our deadline will be completed and ready for pickup or shipped to be received before December 25, 2020. Because all taudrey pieces are handcrafted and personalized by hand, we cannot make any promises for any orders placed after our deadline.

Can I expedite my order?

Yes! We do offer an expedite fee of $25 (plus tax) on a case-by-case basis. All expedite requests must be made and confirmed via phone call, 786-600-7009. The $25 fee will be charged during call.

Is there any way to place a custom order after the stated deadlines?

Custom orders will be taken on a case-by-case basis and a $25 (plus tax) expedite fee will be charged. 

What shipping carriers does taudrey use?

USPS and UPS.

How long does the shipping process take and will I receive a tracking number?

This is dependent on the shipping carrier selected during checkout. The average shipping time for USPS Shipping (free option!) is 2-5 days. The average shipping time for UPS Shipping ($10) is 1-3 days. All packages are shipped from Miami, FL. An email will be sent, including tracking details, once your order has been shipped.

What are the taudrey showroom hours?

Monday through Friday, 10 a.m. to 6 p.m. Please note that due to Covid-19 restrictions, we are limited to contactless pickups (outside of showroom door). Please call the showroom, 786-600-7009, to confirm a time. 

Will the taudrey showroom be closed during the holidays?

The taudrey showroom will be closed December 24, 2020 through January 3, 2021, reopening for business on January 4, 2021, so that the #taudsquad can spend quality time with loved ones. However, you can always shop online (taudrey.com) and email info@taudrey.com if you need assistance.

What if I place an order after the deadlines? When will it be received?

Due to the temporary closing of our headquarters and operations (from December 24, 2020 through January 3, 2021), orders placed after December 14, 2019 may not be completed until after January 4, 2021.

Can I further customize my item(s)?

Yes! However, before placing your order, please call or email us to confirm we can accommodate your special request. Call: 786-600-7009. Email: info@taudrey.com.

What if I placed an order and need to make a change?

Please contact us as soon as possible so that we can make the change to your order before the piece(s) is/are crafted.

Does taudrey sell gift cards?

Yes! Electronic gift cards can be purchased online (search "gift card") and are sent via email.

Does taudrey offer repairs and/or adjustments?

Yes! However, please note that repairs are halted during the holiday season, to be resumed January, 2021. Please email info@taudrey.com and a #taudsquad member will help. And you can check out our full policy here.

Does taudrey offer exchanges and returns?

We want you to absolutely love your piece! You can exchange your piece for another item within 90 days of the purchase. An item can be fully refunded within 30 days of purchase. Please email info@taudrey.com and a team member will help. And you can check out our full policy here.
Have more questions? Please feel free to email us at info@taudrey.com, call 786.600.7009 or message us through our website chat.